Chic Outlet Shopping® Privacy Policy

Privacy Policy

Value Retail PLC (“Value Retail”, “Chic Outlet Shopping®”, “we” or “us”) is committed to protecting your privacy and this Privacy Policy explains how we may collect, use, or disclose, information about you. If you should have any questions about privacy or data protection please contact us at legal@ChicOutletShopping.com.

Scope of this Policy

This Privacy Policy applies to the website www.chicoutletshopping.com (the ‘Site’), and generally to the use of your information by Chic Outlet Shopping®.  By using the Site and by providing information to us you agree to use of your information by us in accordance with this Privacy Policy.  From time to time we may also provide you with additional information on how we will use your information.

The Privacy Policy does not apply to other third party websites that you may reach through links on this Site.  If you access other third party sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which will differ from ours.

Information we collect from you and how it is used

If you browse this Site, register for membership, submit your CV and details in connection with our section on Careers or participate in other initiatives or activities (whether online or offline) that we may offer or operate from time to time, we may take some of your details. The information we may collect and process about you and how it could be used is included in the table at the end of this policy document.

Where we store or process your information

The information we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) including China, India and the USA.  Such destinations may not have laws which protect your data to the same extent as in the EEA. It may be processed by us or by our suppliers operating outside the EEA, but we will take all reasonably necessary steps to ensure that your information is treated securely and in accordance with this Privacy Policy. By using this website and by submitting or providing information to us, you consent to us transferring and storing your data in this way.

We have implemented security policies, rules and technical measures to protect the information that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. Where you have chosen a password that enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your information, we cannot guarantee the security of your information transmitted to our Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We ensure that your information will not be disclosed to regulators or authorities except where required by law or other regulation.

Disclosure

We may disclose information about you to the companies behind Chic Outlet Shopping® and the other Chic Outlet Shopping® members.  To find out more about the companies behind Chic Outlet Shopping® and the other villages that are Chic Outlet Shopping® members, please click here: Chic Outlet Shopping®.  The use of information disclosed to such companies will be subject to their respective privacy policies available on their websites.

We may also disclose your information to the following third parties:

• to our carefully selected marketing partners;
• to the retail outlets located at the relevant village in the event that you have submitted a CV in our Careers section applying for vacancies;
• to suppliers that process information on our behalf and partners who assist in providing our services to you;
• if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to protect  the rights, property or safety of our business, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection; and
• successors in title or replacement operators of all or part of our business.

Cookies

‘Cookies’ are pieces of information that are sent from a web server to your computer. They are stored when you first visit a website and may subsequently be used by the website operator to obtain information when you return to that website. We use cookies for technical administration of the Site, to estimate our audience size and usage pattern, to store information about your preferences, to allow us to customise our Site according to your individual interests and traffic monitoring. The cookies that we use supply information in an anonymous form and do not allow us to collect data that can be used to identify you as an individual.

By using this Site, you agree to our use of Cookies as explained above and at www.chicoutletshopping.com/en/legal/cookie-policy but you can choose not to accept cookies by altering the settings on your Internet browser. To do this, go to the help option on your toolbar. If you do choose to adjust your settings in this way this should not affect the use of the Site. For more information about how cookies work you may find it useful to visit http://www.allaboutcookies.org/.

Children

We do not knowingly collect information from children under 18 years of age.

Your rights

You have the right to ask us not to process your information for marketing purposes. We will usually inform you (before collecting your information) if we intend to use your information for such purposes or if we intend to disclose your information to our carefully selected marketing partners for such purposes. You can exercise your right to prevent such processing by indicating this when we collect your information. You can also exercise the right at any time by contacting us at legal@chicoutletshopping.com.

You are entitled to ask us whether we are keeping information about you and if so to ask to have access to this information. In order to receive a copy of any information that we currently hold about you, please send your contact details including address, proof of identification (such as a copy of your passport, driving licence and enclosing a cheque for £10 payable to Value Retail PLC to cover administration expenses to the following address: Legal Team, Chic Outlet Shopping, 50 Pingle Drive, Bicester, Oxfordshire OX26 6WD.

We allow you to challenge the information that we hold about you and, where appropriate, you may have information erased, rectified, amended or completed. We reserve the right to refuse to provide you with a copy of your information, but will give reasons for our refusal. We do, however, allow you to challenge our decision to refuse to provide you with a copy of your information.

You can also use the above details for requests relating to use of your information held by any UK companies behind Chic Outlet Shopping® and the other villages that are Chic Outlet Shopping® members.  If your requests relate to use of your information held by the non-UK companies behind the other villages that are Chic Outlet Shopping® members, please refer to the contact details of their Privacy Policies on their websites.

Changes to our Privacy Policy

Any changes that we make to our Privacy Policy will be detailed on the Site or otherwise notified to you.

The Information that we collect from you and how it is used.

Group What data do we collect from you? How we use your information
Careers (submit CV)
The information you provide when submitting your CV including your title, name, contact details, date of birth, desired positions, work type, skills, experience, nationality, preferred departments, availability and where you heard of us
In relation to information that you have provided for recruitment opportunities, processing of your information for a job vacancy for the brands at Chic Outlet Shopping®, Bicester Village and the other villages that are Chic Outlet Shopping® members; The information provided when submitting your CV will only be used for recruitment purposes
Contacting us
If you contact us we may keep a record of that correspondence and the information you provide
If you contact us, we will only use you information in relation to any further correspondence with you
Gift Cards
The information you provide when you apply for a Gift Card including your title, name and contact information. If you also wish to register with us to receive updates relating to offers, promotions and events within Chic Outlet Shopping® Villages you must also consent to us contacting you by e-mail, by post and through any other means of contact that you choose to provide to us
Providing you with the Gift Card services; additionally if you also register or are already registered with us we will note that you purchased a gift card in order to better understand the services we can provide to you.

And with your consent:

  • to understand your needs and provide you with the services you have requested,
  • to provide you with information about events, special offers, promotions and other matters relevant to Chic Outlet Shopping®, Bicester Village and the other villages that are Chic Outlet Shopping® members or the retail outlets with presence in any villages that you request from us or which we consider may be of interest to you (including host mailings);
  • to share your information with our carefully selected marketing partners for the purposes of informing you of goods, services, promotions, offers and forthcoming events which we consider may be of interest to you;
  • for research and analysis and in order that we may contact you from time to time for such a purpose or for the purpose of conducting surveys or focus groups;
  • to notify you about changes to our services;
Loyalty and Partner Reward Programs
The information you provide to the relevant third party when signing up for their services, including your title, name and contact details. If you also wish to register with us to receive updates relating to offers, promotions and events within our Villages you must also consent to us contacting you by e-mail, by post and through any other means of contact that you choose to provide to us
Providing you with the Loyalty or Partner Reward Program; additionally if you also register or are already registered with us we will note that you used the Loyalty or Partner Reward Program and details related to the specific transaction in order to better understand the services we can provide to you.

And with your consent:

  • to understand your needs and provide you with the services you have requested,
  • to provide you with information about events, special offers, promotions and other matters relevant to Chic Outlet Shopping®, Bicester Village and the other villages that are Chic Outlet Shopping® members or the retail outlets with presence in any villages that you request from us or which we consider may be of interest to you (including host mailings);
  • to share your information with our carefully selected marketing partners for the purposes of informing you of goods, services, promotions, offers and forthcoming events which we consider may be of interest to you;
  • for research and analysis and in order that we may contact you from time to time for such a purpose or for the purpose of conducting surveys or focus groups;
  • to notify you about changes to our services;
Online Registration
The information you provide by registering with our membership programme including your title, name, contact details and in some instances preferred language. In order to successfully complete a registration form, you must also consent to us contacting you by e-mail, by post and through any other means of contact that you choose to provide to us. We also collect information related to the particular service you have used, including Competition and Promotion entries
  • to understand your needs and provide you with the services you have requested,
  • to provide you with information about events, special offers, promotions and other matters relevant to Chic Outlet Shopping®, Bicester Village and the other villages that are Chic Outlet Shopping® members or the retail outlets with presence in any villages that you request from us or which we consider may be of interest to you (including host mailings);
  • to share your information with our carefully selected marketing partners for the purposes of informing you of goods, services, promotions, offers and forthcoming events which we consider may be of interest to you;
  • for research and analysis and in order that we may contact you from time to time for such a purpose or for the purpose of conducting surveys or focus groups;
  • to notify you about changes to our services;
  • from time to time we may share information with carefully selected 3rd parties in an aggregated, anonymised format
Online transport services
The information you provide when purchasing these services, including your title, name, contact details and details of the service we will be providing to you. If you wish to register with us to receive updates relating to offers, promotions and events within Chic Outlet Shopping® Villages you must also consent to us contacting you by e-mail, by post and through any other means of contact that you choose to provide to us
Providing you with the transport facility; additionally if you also register or are already registered with us we will note that you used the transport facility and details related to the specific journey in order to better understand the services we can provide to you.

And with your consent:

  • to understand your needs and provide you with the services you have requested,
  • to provide you with information about events, special offers, promotions and other matters relevant to Chic Outlet Shopping®, Bicester Village and the other villages that are Chic Outlet Shopping® members or the retail outlets with presence in any villages that you request from us or which we consider may be of interest to you (including host mailings);
  • to share your information with our carefully selected marketing partners for the purposes of informing you of goods, services, promotions, offers and forthcoming events which we consider may be of interest to you;
  • for research and analysis and in order that we may contact you from time to time for such a purpose or for the purpose of conducting surveys or focus groups;
  • to notify you about changes to our services;
Photo/ Video Sharing/ Forums/ Blogs/ Social Media Websites
The information or images you provide when you post content to or comments on, or otherwise submit material for publication in, various areas of our Site, including our chat forum, bulletin board, blog, micro-blog, forum, video and photo galleries and other interactive areas
In line with specific competition terms or terms of use of external social media providers, published from time to time and will be available to you at the time of entry or posting;
If posted directly onto our Site (or to the extent that we are permitted by the relevant social media provider), we may republish any messages or endorsements that you may make about us
And with your consent:
  • to understand your needs and provide you with the services you have requested,
  • to provide you with information about events, special offers, promotions and other matters relevant to Chic Outlet Shopping®, Bicester Village and the other villages that are Chic Outlet Shopping® members or the retail outlets with presence in any villages that you request from us or which we consider may be of interest to you (including host mailings);
  • to share your information with our carefully selected marketing partners for the purposes of informing you of goods, services, promotions, offers and forthcoming events which we consider may be of interest to you;
  • for research and analysis and in order that we may contact you from time to time for such a purpose or for the purpose of conducting surveys or focus groups;
  • to notify you about changes to our services;
Registration at Trade Fairs and Public Events
The information you provide by registering with our membership programme including your title, name, contact details and in some instances preferred language. In order to successfully complete a registration form, you must also consent to us contacting you by e-mail, by post and through any other means of contact that you choose to provide to us
  • to understand your needs and provide you with the services you have requested,
  • to provide you with information about events, special offers, promotions and other matters relevant to Chic Outlet Shopping®, Bicester Village and the other villages that are Chic Outlet Shopping® members or the retail outlets with presence in any villages that you request from us or which we consider may be of interest to you (including host mailings);
  • to share your information with our carefully selected marketing partners for the purposes of informing you of goods, services, promotions, offers and forthcoming events which we consider may be of interest to you;
  • for research and analysis and in order that we may contact you from time to time for such a purpose or for the purpose of conducting surveys or focus groups;
  • to notify you about changes to our services;
Registration in person within Village facilities
The information you provide by registering with our Membership including your title, name, contact details and in some instances preferred language. In order to successfully complete a registration form, you must also consent to us contacting you by e-mail, by post and through any other means of contact that you choose to provide to us
  • to understand your needs and provide you with the services you have requested,
  • to provide you with information about events, special offers, promotions and other matters relevant to Chic Outlet Shopping®, Bicester Village and the other villages that are Chic Outlet Shopping® members or the retail outlets with presence in any villages that you request from us or which we consider may be of interest to you (including host mailings);
  • to share your information with our carefully selected marketing partners for the purposes of informing you of goods, services, promotions, offers and forthcoming events which we consider may be of interest to you;
  • for research and analysis and in order that we may contact you from time to time for such a purpose or for the purpose of conducting surveys or focus groups;
  • to notify you about changes to our services;
Responding to our emails
Any amended information you provide when responding to our emails including your title, name, contact details, changes to your contact preferences and in some instances preferred language.
We ensure that the information we hold about you is kept accurate and up to date
Surveys/ Research
We may ask you to complete surveys or join research/focus groups and the information you provide through these including your preferences and profile information
With your consent, this data will be used to measure our products and services for continuous improvement. The data may also be shared with our carefully selected marketing partners for the purposes of data analysis and improving ours goods, services, promotions, offers and forthcoming events which we consider may be of interest to you
Use of Public WiFi facilities
The information you provide when registering to use this service, including your title, name and contact details. If you wish to register with us to receive updates relating to offers, promotions and events within Chic Outlet Shopping® Villages you must also consent to us contacting you by e-mail, by post and through any other means of contact that you choose to provide to us
Providing you with the Public WiFi facility; additionally if you also register or are already registered with us we will note that you used the Public WiFi facility in order to better understand the services we can provide to you.

And with your consent:

  • to understand your needs and provide you with the services you have requested,
  • to provide you with information about events, special offers, promotions and other matters relevant to Chic Outlet Shopping®, Bicester Village and the other villages that are Chic Outlet Shopping® members or the retail outlets with presence in any villages that you request from us or which we consider may be of interest to you (including host mailings);
  • to share your information with our carefully selected marketing partners for the purposes of informing you of goods, services, promotions, offers and forthcoming events which we consider may be of interest to you;
  • for research and analysis and in order that we may contact you from time to time for such a purpose or for the purpose of conducting surveys or focus groups;
  • to notify you about changes to our services;
Your Visits to our website
Details of your visits to our website including traffic data, weblogs and other communications data and the resources that you access
If you register or are already registered with us we will note that you visited our site and details related to the specific visit in order to better understand the services we can provide to you.


Please note that it may not always be necessary to complete all fields of information in order to benefit from our services or promotions but the required data fields will typically be marked with an asterisk*.

We may contact you by post, e-mail, SMS text messages or telephone or other appropriate means. We will not send you marketing material by electronic means such as email, SMS or text without your consent.

If you register for membership of the Chic Club Programme you will be asked to sign a membership agreement which contains specific details of the information we may collect and process about you and the purposes for which such data will be processed. Click here for further details.

If you do not want us to use your information for marketing, or to pass your details on to third parties for marketing purposes, please indicate this when you provide your information.  If you already receive communications from us and would like this to stop, please let us know by contacting us at legal@chicoutletshopping.com.